Due to the personal and hygienic nature of our products, we do not accept returns or exchanges on adult toys, lingerie, oils, or any intimate items once they have been opened or used.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order number and photos. We will review your case and offer a replacement or refund if approved.

Refunds, when approved, will be processed back to your original payment method within 5–7 business days.